Most support organizations route initial calls to an outsourced call center, which does nothing more than open a ticket. Only after a ticket is issued and then assigned to the network operations center does the investigation of the problem even begin. This takes time. During this time, your business is down. At Internap, your call is answered by a skilled engineer, on average, within 15 seconds.* That engineer is responsible for answering your questions and addressing the issue. End to end. No outsourced call centers. No handoff of the problem, the responsibility, or your business. Internap protects your business like we protect our own.
*Average speed to answer calls in Internap’s Network Operations Centers from November 2009 through February 2010.
Every Second Counts
1 Second of Delay
86 Seconds of Downtime
30 Milliseconds of Latency
60 Seconds of Every Minute
15 Seconds to Reach an Engineer
0 Seconds of Frustration