Internap Receives Achievement In Customer Excellence Award

Professional Services Group Honored for Second Consecutive Year; Client-Driven Approach Earns
Best-In-Class Score

ATLANTA –December 21, 2006– Internap Network Services Corporation (NASDAQ: INAP), a leading provider of performance-based routing solutions over the Internet, today announced that its Professional Services Group has received the Achievement in Customer Excellence (ACE) Award for the second consecutive year, with overall approval ratings above 90%.  Presented by CustomerSat, Inc., the leader in real-time customer feedback solutions, the ACE award certifies Internap’s rigorous application and implementation of customer feedback processes.  The award also certifies Internap’s successful execution of a key directive for 2006-- to drive value through the highest standard of customer service.
 
The Professional Services Group consists of Solutions Architects with specialized knowledge of performance networking, equipment and expertise implementing custom IP solutions.  The group brings consulting resources to companies who want to leverage their High Availability designs, optimize multi-homed environments or establish a new platform for doing business over the Web. Founded in 2005, Professional Services has since helped companies ranging from Fortune 500s to start-ups harness the power of the Internet to increase productivity, launch new business models and generate revenue.  During the second half of 2006, the group delivered services to Access NorthEast, Christian Book Distributors and Shopzilla, among others.

“We commend Internap for its consistent record of delivering excellence in customer service,” said John Chisholm, CustomerSat chairman and chief executive officer. “Other measures come and go, but customer satisfaction is the most consistent and enduring predictor of business performance, including revenue and long-term profitability.”

“This type of accolade is the result of having the people and processes in place required to deliver a high level of service and support to our customers.  The ACE Award helps us measure how we are delivering against this ongoing commitment,” said James P. DeBlasio, chief executive officer, Internap. “We are honored that the Professional Services group has been recognized for the second year in a row.”

Best-In-Class Support
In addition to Professional Services’ receipt of the 2006 ACE Award, Internap also launched its “Voice of the Customer” program, a company-wide initiative designed to ensure customer satisfaction, identify product and service needs and determine actionable process improvement plans.   The third-party assessment, which is administered by CustomerSat, Inc., reveals that customers give Internap a best-in-class rating for technical support, with an 8.46 rating on a scale of 1 to 10, with 10 being highest. 
The ongoing program reports Internap customer satisfaction ratings across seven functional areas, including sales, products, installation and delivery.  DeBlasio added, “This best-in-class rating for customer support is an achievement in which we can all be proud.  I commend the entire Internap team, particularly the Network Operations Center, for excellence in delivering on our promise to customers.” 

According to Gartner Research, customer service excellence carries multiple benefits that can impact the overall health and effectiveness of the organization, including easier up-selling, lower customer churn rates and broader word of mouth endorsements. 

Internap Professional Services
Internap Professional Services is an organization designed to help companies build and optimize IP-based networks to meet the specific goals of their businesses.  This highly specialized group of Solutions Architects consists of veterans in advanced Internet architecture and is widely recognized for their deep understanding of IP and WAN optimization technologies, particularly BGP.  Enterprises looking to move critical applications to the Internet or to improve the performance of existing IP-based services can leverage their expertise to add critical resources, validate design, troubleshoot performance challenges, recommend solutions and deploy WAN solutions.

About Internap
Internap is a market leader of intelligent route control solutions that bring reliability, performance and security to the Internet. The company's patented and patent-pending technologies address the inherent weaknesses of the Internet, enabling enterprises to take full advantage of the benefits of deploying business-critical applications such as e-commerce, VoIP, and audio/video across IP networks. Internap currently serves more than 2,200 customers throughout North America, Europe, Asia and Australia. For more information, please visit the company website at www.internap.com .

Internap is a trademark of Internap. All other trademarks and brands are the property of their respective owners.

Contacts: Internap
Media Contact:
L.A. Campbell
404/302-9721
lcampbell@internap.com

Investor Contact:
Andrew Albrecht 
404/302-9841 
aalbrecht@internap.com