With our commitment to service, you can count on our best-in-class customer support for the ultimate in peace of mind.
Internap Customer Portal
Login directly to our customer website. This site is currently limited to those authorized contacts with permission to place requests. If you need help, call 877.THE.PNAP (877.843.7627).
As an Internap customer, you can access secured portals that offer information and support for our services, including:
Internet Connectivity/Colocation Support
CDN MediaConsole
Managed Hosting Support
Billing Support
FCP Support
Internet Connectivity/Colocation Support
Offers access to the NOC Customer Guide, technical help request forms, technical FAQs and individualized tools that allow customers to view their usage data. This site is currently limited to those authorized contacts with permission to place requests via the Internap customer website.
- Click here to request access
- Log in to Internet Connectivity / Colocation Support
CDN and MediaConsole Support
The Internap MediaConsole® provides customers with the ability to manage content, organize media assets, gain insight into the viewing habits of target audiences, control access and deliver live and on-demand events. This site is currently limited to our customers’ authorized contacts.
Log in to MediaConsole
Managed Hosting Support
The Internap Managed Hosting support site offers specific documentation and updates for our customers with Managed Hosting services. Access to this site must be approved by our customers’ authorized administrative contacts and will be set up by our customers’ assigned Customer Account Specialist.
- Click here to request access
- Log in to Managed Hosting Support
Billing Support
Our billing support site provides customers with the ability to view and pay invoices. Please read our Online Invoices FAQ for more information.
Access to this site must be approved by our customers’ authorized administrative contacts and will be set up by our customers’ assigned Customer Account Specialist.
- Click here to request access
- Log in to Billing Support
FCP Support
The Internap Flow Control Platform (FCP) support site offers specific documentation and updates for our customers with FCP services. Access to this site must be approved by our customers’ authorized administrative contacts and will be set up by our customers’ assigned Customer Account Specialist.
- Click here to request access
- Log in to FCP Support
