Internap | Intelligent IT Infrastructure solutions that deliver unmatched performance and platform flexibility

Customer Support

Intelligent IT Infrastructure solutions that deliver unmatched performance and platform flexibility

Support Contact Information

With our commitment to service, you can count on our best-in-class customer support for the ultimate in peace of mind.

Internap Customer Portal

Login directly to our customer website. This site is currently limited to those authorized contacts with permission to place requests. If you need help, call 877.THE.PNAP (877.843.7627).

As an Internap customer, you can access secured portals that offer information and support for our services, including:

Internet Connectivity/Colocation Support
Colocation Management Portal
CDN Portal
Agile Hosting (Voxel services are now a part of Agile Hosting)
Managed Hosting Support
Billing Support
Flow Control Platform (FCP) Support

Internet Connectivity/Colocation Support

Offers access to the NOC Customer Guide, technical help request forms, technical FAQs and individualized tools that allow customers to view their usage data. This site is currently limited to those authorized contacts with permission to place requests via the Internap customer website.

  • Click here to request access
  • Log in to Internet Connectivity / Colocation support

Colocation Management Portal

With Internap’s customer portal, you can simplify management of your colocation footprint, minimize expensive trips to the data center and leverage cloud-to-colo hybridization for immediate access to elastic, on-demand resources.

  • Click here to learn more about portal features
  • View Colocation Portal Demo

CDN and CDN Portal Support

The Internap CDN Portal provides customers with the ability to manage content, organize media assets, gain insight into the viewing habits of target audiences, control access and deliver live and on-demand events. This site is currently limited to our customers’ authorized contacts.

Agile Hosting

(Voxel services are now a part of Agile Hosting)

  • Login to Agile Hosting technical and billing support
  • Click here to send an email
  • Call us: 877.843.4662, option 3

Managed Hosting Support

The Internap Managed Hosting support site offers specific documentation and updates for our customers with Managed Hosting services. Access to this site must be approved by our customers’ authorized administrative contacts and will be set up by our customers’ assigned Customer Account Specialist.

Billing Support

Our billing support site provides customers with the ability to view and pay invoices.

Access to this site must be approved by our customers’ authorized administrative contacts and will be set up by our customers’ assigned Customer Account Specialist.

  • Click here to request access
  • Log in to Billing support
  • Call 877.843.4662, option 3 for billing for Agile Hosting (Voxel services are now a part of Agile Hosting).

FCP Support

The Internap Flow Control Platform (FCP) support site offers specific documentation and updates for our customers with FCP services. Access to this site must be approved by our customers’ authorized administrative contacts and will be set up by our customers’ assigned Customer Account Specialist.


Internap Network Service Corp., Internet Services, Atlanta, GA

Network Operations Center

You can reach our NOC directly via phone or email:

U.S. Direct: 404.302.9700
Toll Free: 877.843.4662

United Kingdom / France:
00-800-0044-0055

Hong Kong / Singapore
001-800-0044-0055

Australia
0011-800-0044-0055

NOC@internap.com

Hosting Support

For Managed Hosting, call
877.843.4662 or email
ms-support@internap.com.

For Agile Hosting, call 877.843.4662, option 3 or email agile-support@internap.com

Note: Voxel services are now a part of Agile Hosting.

Billing Support

Call 866.512.5277 or email customerservice
@internap.com

For Agile Hosting billing inquiries, call 877.843.4662, option 3 or email agile-billing@internap.com

Note: Voxel services are now a part of Agile Hosting.