Overview

Internap® Managed Router Service (MRS) provides your company with a complete router and IP transit solution, which includes installing, monitoring and managing every aspect of your router. You can use an Internap-supplied Cisco router or your own router that meets certain minimum requirements.

With MRS, customers receive individual circuit troubleshooting and support on all Internap-monitored circuits to allow peak performance of their routers.

Features

• 24/7 Network Operations Center (NOC) support for monitoring, problem resolution and change management
• Proactive IOS patching
• Fully managed break-fix cycle by Internap with Cisco Technical Assistance Center (TAC), from diagnosis of a problem, opening a ticket to tracking replacement shipments
• SmartNet renewals for Internap-supplied equipment
• Internap-supplied Cisco routers
• Industry-leading Service Level Agreement

Benefits

• Reduce internal cost associated with network management
• Fast, effective change management
• Eliminate need to monitor vulnerability mailing lists or run additional scans
• Reduce break-fix and trouble ticket cycle times
• Access to the latest in performance and features

MRS includes device management, proactive troubleshooting and notification, plus support by Internap-trained NOC engineers. Unlike other providers that only offer MRS on provider-owned and supplied equipment, Internap manages customer-owned or leased CPE that conforms to base configuration requirements and a Cisco SMARTnet account. This allows Internap to open and monitor Cisco Technical Assistance Center (TAC) cases assigned to Internap on a customer’s behalf. Further, each customer will receive proactive Cisco IOS upgrades to meet Internap MRS standards and will have access to BGP configuration assistance for multi-homed implementations.

Internap will provide configuration and implementation assistance to ensure that router configuration supports connectivity alternatives present in the customer’s solution. A certified Installation Engineer and/or NOC technician will perform all router configurations and IOS upgrades. Internap will provide SNMP, but the customer will not have logon access to the routers and will be required to provide a POTS line at each facility for remote management and troubleshooting.