Internap Managed Hosting services for Windows Servers® deliver 24/7 monitoring, maintenance and management by experienced and certified Windows administrators. Enterprise services help administrators maintain managed Windows server performance and reliability while adding on-going compliance reporting.
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24/7 monitoring of CPU, disk, memory, services and print queue
Verification of event logs and system state backup
Alert filtering/de-duplication, validation and escalation
Standard Operating Procedure (SOP) remediation
Vendor coordination, tracking and reporting
Health check report and log watch
Anti-virus updates validated
Testing and patching of server operating system
Enterprise web portal for case tracking and metric reports
Deep remediation / Troubleshooting
Root-cause analysis reports
Configuration identification and documentation
Executive Dashboard (web portal)
Performance, capacity and availability testing
Weekly status report
Monthly status report
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Features
- 24/7 monitoring of critical Windows server processes.
- Eliminate server failures with quick SOPs and troubleshooting on serious server issues.
- Anti-virus and patching updates are delivered during non-peak periods, reducing impact on business operations.
- All services performed on servers are recorded and attached to trouble tickets for full accountability or training.
- Reports on alerts, trouble tickets and patching readily available from secure web portal.
Accountability and Compliance
Internap Managed Hosting Services include a Virtual Private Management Gateway (VPMG) which restricts access to servers by role, time-based or trouble ticket. Administrators performing operations/changes on a Windows server will only see what is required for them to remediate the issue(s). All login sessions into the VPMG are recorded and attached to the applicable trouble ticket. This provides complete accountability and meets compliance requirements for tracking all changes to IT operations.