Technology
In conjunction with our patented route-control technology, unique network infrastructure and world-class client support, Internap provides industry-leading Service Level Agreements (SLAs) that cover the entire Internet – and not just one single network – enabling you to move business-critical applications and content from private networks to a secure and stable public IP infrastructure.
Unlike other leading Network Service Providers (NSPs), the Internap Service Level Agreement (SLA) applies across the entire Internet as opposed to one network. Unfortunately, for non-Internap customers, a provider-specific SLA is of little value when their traffic moves off that particular network. And most Internet traffic routinely moves across multiple networks – in effect, eliminating that provider’s SLA.
Only Internap guarantees 100 percent network uptime across the Internet for your business-critical applications. Coupled with the company’s technologically-advanced platform, this unsurpassed performance guarantee enables your business-critical applications to reap the benefits of the Internet by providing the service levels required to ensure high-performance, reliability and availability required to maximize user experience.
Proactive Service Level Guarantee
Internap approaches customer service and support proactively. Through constant monitoring and management, we are able to alert our customers to network issues and correct them efficiently. Internap has purposefully defined our Service Level
Agreements (SLAs) to lead the industry, so customers get reliable performance supported with proactive service. Guaranteed North American performance metrics include:
- 100% network availability
- Less than 45 milliseconds latency
- Less than 0.3% packet loss
- Less than 0.5 millisecond jitter