Collection and Use of Personally Identifiable Information
Personally Identifiable Information
How We Use the Information
Generally, Internap uses the information to provide the products and services or information you have requested, to personalize your experience on our website(s), to provide customer support, to improve our website(s), to enforce our agreements and policies, to resolve disputes, to improve our marketing and promotional efforts and to design new services for your future use.
Internap may also use the information to notify you about new products and services or offers that we may have available, to provide news about Internap; to send you notifications about planned maintenance related to Internap’s infrastructure or about incidents which might impact your services.
We may contact you on behalf of business partners about a particular offering that may be of interest to you. In those cases, we do not transfer your personally identifiable information to the third party.
When We Share the Information
Internap shares information within our company to enable us to better understand our customers’ service needs, and to learn how to best design, develop and deliver services to meet those needs. We use your personal information only for the outlined purposes and we do not sell, rent or lease our customer lists to unaffiliated third parties without your consent.
To provide our products and services, we, like many organizations, may use third party service providers for routine services such as hiring other companies to provide services on our behalf, including processing and delivery of mailings, providing customer support and service offerings, processing transactions or performing statistical analysis of our services. In such cases, Internap provides only the personal information necessary to ensure the service is delivered and requires that the service provider sign a non-disclosure agreement consenting to keep your personal information confidential and secure and limiting its use to the purpose for which it was disclosed. After the service provider has completed the service, the service provider must either destroy the information or return it to Internap. Internap may access and/or disclose your personal information if required to do so by law or in the good faith belief that such action is necessary: (a) to conform to the mandates of the law or comply with legal process served on Internap; (b) to protect and defend the rights or property of Internap; (c) to act in urgent circumstances to protect the personal safety of users of our services or members of the public, (d) to respond to legal requests, or (e) in connection with the sale of all or substantially all of our assets to which our website(s) relates.
All personal information is maintained in a secure location. We will retain your information for as long as needed to provide you with the products and services or as long as needed to fulfill the purpose for which the personal information was originally collected.
Other Information We Collect
Some information may automatically be collected as you browse our website(s). Our web server automatically collects some information such as the user-agent (your web browser type, operating system and platform version, etc.), your Internet service provider’s domain name, the Internet Protocol (IP) address used to connect your computer to the Internet, the average time spent on our site, pages viewed, information searched for, access times and other relevant statistics.
By providing your information to us, you consent to our use of your personal information for the purposes outlined herein. We do not collect personally identifiable information about you on our website(s) without your knowledge and all such information we collect you are providing to us. You are not required to provide us with this information; however, if you choose not to provide such information or withdraw your consent to collect, use and disclose your information, we may not be able to provide you with some services and you may not be able to participate in some of the activities on our website(s).
We use the information we collect from you to allow you to participate in the site activities for which the information is collected. For example, when you give us your e-mail address to receive newsletters, information regarding our services and special promotions, your e-mail address will be added to our marketing database. We will not send solicitations via e-mail to you if you request that they not be sent. On each e-mail you receive, you are given the opportunity to unsubscribe. In addition, you can “opt-out” by sending an e-mail to email@example.com. Once you unsubscribe, you will no longer receive such e-mails. If you decide to withdraw or refuse your consent, our ability to communicate with you may be diminished and you may limit your access to services that may be of value to you.
Transfers of Information
Access and Review
If you have questions regarding your personal information collected via our website(s), or wish to change or delete such data from our active databases, please contact us at firstname.lastname@example.org. We will provide you with copies of records we have regarding your customer relationship with us, unless applicable law provides otherwise. If you feel that the information in your files is inaccurate at any time, you should bring it to the attention of our VP of Internal Audit.
Children and Privacy
Our website(s) is not directed at children and most services offered on this site are designed for businesses and adults. We do not knowingly collect information from or about children under 13 years of age.
We maintain our databases and systems in accordance with general industry standards to reasonably secure all of our commercial information, including information about you. All of your personal information is retained in a secure location and access to these records is provided only to our employees, third party service providers and authorized representatives having a need to know and who have signed a non-disclosure agreement. Furthermore, access will be limited to the employees who require such access in the execution of their duties. However, you should be aware that absolute security does not exist on the Internet, and that no security measures are perfect or impenetrable.
We ask that all personal information provided to us is accurate. You may update your personal information through the customer portal, if available as a feature of the service purchased.
Questions and Enforcement
Vice President of Internal Audit
One Ravinia Drive, Suite 1300
Atlanta, GA 30346
nternap will refer unresolved privacy complaints under the US-EU and US-Swiss Safe Harbor Principles to an independent dispute resolution mechanism, the BBB EU Safe Harbor, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed by us, please visit the BBB EU Safe Harbor website at http://www.bbb.org/us/safe-harbor-complaints for more information or to file a complaint. If you are a Canadian user and are unhappy with the results of any such inquiries, you may contact the provincial privacy commissioner located in the province in which you reside.