Data Center Disaster Preparedness: Communication Best Practices – Part 5

Communication is a critical part of a data center disaster preparedness plan. Colocation providers should have a clear protocol in place that outlines the communication process both internally and with customers in the event of an emergency.

Having geographically-dispersed Network Operations Centers (NOCs) provides the redundancy to maintain a network if one facility fails as a result of an event in that region. Internap sends information about the emergency to our NOC no later than 15 minutes after an incident has occurred to make sure they are aware of the situation and can communicate effectively to our customers.

To facilitate communication between the NOC and the affected locations, we establish a conference bridge, SMS, email and any other communication method that can enable us to make real-time management decisions and resolve the situation with input from all parties.

As in the military, command and control is essential in managing any crisis. A data center provider should notify you of any potential business-impacting events and send timely, detailed updates throughout the process.

In this six-part video series, you’ll learn about several factors that should be present to minimize the risk of business disruption, including:

  1. Infrastructure design
  2. Documented response plans
  3. Mock disaster drills
  4. Preventative maintenance
  5. Clear communications
  6. The right people