Internap | Intelligent IT Infrastructure solutions that deliver unmatched performance and platform flexibility

Service Levels

Intelligent IT Infrastructure solutions that deliver unmatched performance and platform flexibility

Service Levels

High-Touch Support on top of Rock-Solid Infrastructure

Internap believes in providing our customers with the right support, when they need it. That’s why we offer 24/7 “Zero Bureaucracy” access to our expert engineers and two comprehensive support options: Base-Managed (included with all Internap hosting services) and Pro-Managed.

Base-Managed support provides all our customers with:

  • Our industry leading SLA
  • 24/7 monitoring
  • Reboot and replace guarantees including a one-hour hardware replacement promise
  • Full visibility and control of your infrastructure environment via web portal, desktop and/or mobile app
  • 24/7 access (via phone, email, or chat) to support engineers for health issues as well as Tier 2+ consultations for a fee

Pro-Managed support offers everything included in Base-Managed, along with:

  • A dedicated account team
  • Migration assistance
  • OS layer deployment, monitoring and maintenance
  • Periodic performance audits
  • Engineering expertise determining capacity, performance, uptime and change requirements

Internap engineers have decades of experience managing and scaling critical Internet applications and extensive working knowledge of Linux, Apache, MySQL and PHP so we can take a 360 degree view of your infrastructure. We take care of your IT Infrastructure so you don’t have to.