Award-winning NOC, 100% Uptime SLA
Whether you leverage our Cloud, Hosting, Managed Services, Colocation or Network Services solutions, you can count on our best-in-class customer support for ultimate peace of mind.
Network Operations Center
We maintain a fully redundant Network Operations Center (NOC) to deliver outstanding service. Our NOC acts as a virtual extension of your network infrastructure team, so you have the benefit of:
- Direct access to engineers who assume immediate responsibility for every technical issue – not just the critical ones.
- Technical expertise – 95% of all issues are resolved by the engineer who receives your request and initiates the trouble ticket.
- Proactive notification – We proactively monitor our services and network and often advise you of an issue before you are aware of it.
Service Level Agreement
We believe in our technology so much that we back it with our Service Level Agreement (SLA), which is like no other in the industry. Our SLA gives you:
- 100% uptime availability
- Specified proactive crediting – We start crediting you when the event clock starts ticking.